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​1. INTRODUCTION

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1.1 This Privacy Policy is to provide information to you on how your personal information is collected and used by HeartBeats AU Pty Ltd (ACN 685 406 811) (us/we) and the circumstances in which we may share it with third parties.

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2. WHY AND HOW YOUR CONSENT IS NECESSARY

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2.1 When you visit our website and subscribe to our content or ask that we contact you, you provide consent for us (including our employees, agents, contractors and other representatives) to access and use your personal information so we can communicate with you, provide you with access to our content and improve your user experience.​

2.2 Only persons who need to see your personal information will have access to it. If we need to use your information for any other purposes, we will seek additional consent from you to do so.

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3. WHY DO WE COLLECT, USE HOLD AND SHARE YOUR PERONSAL INFORMATION

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3.1 We will need to collect your personal information to communicate with you, provide you with access to content you have subscribed to, notify you about new content and to respond to your enquiries.​

3.2 We also use it for directly related business activities, such as financial claims and payments, audits, business processes (e.g. staff training) and quality improvement.

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4. WHAT PERSONAL INFORMATION DO WE COLLECT

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4.1 The information we will collect about you includes your:

(a) Names; and

(b) Contact details;

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5. DEALING WITH US ANONYMOUSLY

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5.1 You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

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6. HOW DO WE COLLECT YOUR PERSONAL INFORMATION

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6.1 We may collect your personal information in several different ways:

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(a) You may provide us with your personal information directly (for example, when you subscribe to our newsletters and updates, contact us via our website or email or communicate with us using social media, we will collect your personal information via your contact method); and​

(b) In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from your guardian or responsible person.

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7. WHEN, WHY AND WITH WHOM DO WE USE AND SHARE YOUR PERSONAL INFORMATION

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7.1 We collect, use and disclose your personal information to facilitate the provision of educational content to you.

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7.2 We may also share your personal information:

(a) When it is required or authorised by law;

(b) With third parties who work with us for business purposes, such as information technology providers – these third parties are required to comply with the Australian Privacy Principles (APPs) and this policy; and

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7.3 Only people who need to access your information will be able to do so. Other than in the course of facilitating the provision of educational content to you or as otherwise described in this policy, we will not share personal information with any third party without your consent.

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7.4 We will not share your personal information to any 3rd party (unless under exceptional circumstances that are permitted by law) without your consent.

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8    HOW DO WE STORE AND PROTECT YOUR INFORMATION

8.1    We store information as electronic records (including via cloud-based services).
8.2    We store all personal information securely via the use of passwords, encrypted back-ups, and confidentiality agreements for staff.
8.3    All records will be retained for seven (7) years from the date of your last contact with us.
8.4    We take steps to destroy or de-identify information that we no longer require.
8.5    Our server security policy is designed to protect the servers from unauthorised access, data breaches, and other security threats. 

9    HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION 

9.1    You have the right to request access to, and correction of, your personal information.
9.2    You can lodge this request via email at drkiat@drkiat.com. 
9.3    We will acknowledge your request within three (3) business days. We can post the requested information to your postal address, or we can email the information to you if you request it. 
9.4    We will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by us is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to drkiat@drkiat.com. There is no fee charged for making corrections to your personal information.

10    HOW CAN YOU LODGE A PRIVACY-RELATED COMPLAINT, AND HOW WILL THE COMPLAINT BE HANDLED BY US

10.1    We take complaints and concerns regarding privacy seriously. You should express any privacy concerns (including any breach of the APPs or any registered binding APP code) you may have in writing. 
10.2    Complaints should be addressed to:
(a)    Name: Dr Kiat
(b)    Address: 1/118 Bourke Road, Alexandria, NSW, Australia 2015
(c)    Email: drkiat@drkiat.com
10.3    We will respond with acknowledgement of your complaint within three (3) business days and provide a response within thirty (30) business days.
10.4    You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information, visit www.oaic.gov.au or call the OAIC on 1300 363 992.

11    PRIVACY AND OUR WEBSITE

11.1    If you “like” or comment on our social media pages, we will have your social media name. 
11.2    Our website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address and pages you have accessed on our website and on third-party websites. You are not identifiable from such information. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
11.3    Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked from our website.

12    PRIVACY STATEMENT REVIEW

12.1    This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur.
12.2    Last reviewed: 8 October 2025.

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